Refund policy

Ma Palette offers personalised services: digital services (colour analysis, lookbook, style makeover), delivered electronically, and an in-person service (Personal shopper). No physical product is shipped.

Delivery time

Digital services: your file is delivered within 72 hours of receiving your completed questionnaire and your 2 photos.

Personal shopper: this service is available on request and on quotation, at your home or shopping in stores. The date and length of the appointment are agreed together according to your project and specified in the quotation.

Satisfaction (digital services)

If your file doesn't suit you, I'll rework it once, free of charge. Write to me at catherinehebert3@gmail.com and tell me what you'd like to change.

Cancelling or rescheduling an appointment (Personal shopper)

You can reschedule or cancel free of charge up to 48 hours before the appointment by writing to catherinehebert3@gmail.com. After that, the appointment is due. If I cancel and we can't find a new date, I'll refund you in full.

Right of withdrawal

You have 14 days from your order to withdraw, without giving any reason. If you ask for the service to start before the end of this period, the right of withdrawal no longer applies once the service has been fully performed. If you withdraw before that, you pay the amount corresponding to what has already been provided.

In accordance with article L221-28 of the French Consumer Code, a customer who requests immediate performance of the service waives their right of withdrawal once the service has been fully performed. If the customer withdraws before the service is complete, they pay for the part already performed.